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Inbound Phone Calls
Our outsourced inbound support delivers increased service levels and excellent First Call Resolution Rates, across multiple communication channels and departments.
Our team-based staffing ensures your agency is assigned highly trained CSRs with in-depth knowledge of your specific policies and procedures.
CMD will establish a highly responsive inbound support structure that is completely seamless to constituents reaching out to your agency.
Our custom inbound support services will provide your AGENCY:
Calls – 93+% first-contact resolution (Tier 3 Service)
Deliver consistent service levels over fluctuating call volume
Detail data and intelligence on each call reason
IVR – Voice automation customized to your messaging
Free up staff to focus on more important processing issues
Outbound Phone Calls
CMD removes the administrative burden of making contact with your constituents.
We deliver the technology and resources that allow you to develop a proactive communication to quickly reach your customers about important deadlines and events.
