- 888.817.7575 x254
One-Stop Multi-Channel Support
CMD Outsourcing Solutions helps state and local governments improve service and operational efficiency.
Our process-oriented focus allows us to support the diverse initiatives of State and Local Governments Agencies. Designed to address the specific needs of government agencies, our support services provide a high-quality communication and support platform to better interact with, and support, the needs of your constituents.
A multi-channel communications platform to choose from to meet your needs:
Phone Calls
Outsource your inbound and outbound phone call services to CMD to improve operational efficiency.
Our email support services are integrated with all other customer support provided to your agency or department.
Live Chat
Web-based, always-on, the software solution allows you to communicate with constituents at a lower cost than traditional person-to-person real-time contact.
Text Messages
Text Messages (or SMS) enables you to deliver information in a way that’s personalized, easily accessible, and instantaneous.
AI Chatbot
A chatbot powered by AI may address many of your constituents’ questions, all without adding staff!
